FAQs Of Wilvet Salem

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

We proudly serve the pets of Salem, OR, and beyond.

At Wilvet Salem, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 503-741-8858 for any other concerns you might have about your pet.

What are your hours?
24/7 Emergency Care
Are you open on the weekends?

Yes, we are open 24/7

What type of pets do you see?

Cats and Dogs

What are your payment options?
We accept cash, Visa, MasterCard, Discover, Amex, and Care Credit add scratch pay.
How can I schedule an appointment for my pet?

Give us a call and we will do our best to accommodate you and your pet’s needs.

What services do you provide?
We provide mentioned services 24/7 Emergency Care, CT, Radiology, Oxygen, Isolation, Surgery, Emergency end-of-life care, Blood Donor Program.
Consent to Stabilize/Treat FAQs

What is consent to Stabilize/Treat?

If your pet is deemed to be in critical condition minutes matter, and indeed, may make the difference between life and death for your pet. We include this stipulation as an emergency hospital because we would like to perform lifesaving treatments and diagnostics to direct said treatments if finances and owner concern about the details of treatment are of no contest up to the points described above. The DVM on staff can do their best to stabilize your pet prior to having a conversation about many objectives, including: medical rule outs, odds of survival and specific treatment plans, long term survival rates, plan going forward assuming the survival of this critical situation. If you decline consent to stabilize/treat, delays will ensue to establish how we can diagnose and treat your pet with your consent. You will only be charged for services that are PERFORMED and deemed NECESSARY by the attending veterinarian to attempt to save the life of your pet.

What if I am not sure that my pet needs this, but I’m still worried?

Our nursing staff will only alert the DVM that emergency care may be needed if they are noting history, behavior, or vitals of concern for a true emergency. Once you sign and your pet has been assessed, you may be triaged with the result that your pet has been deemed stable by the medical team and will be placed in either the emergency or urgent care queue for treatment and care. In this case you will only be charged for the examination if it is performed. No charges are incurred simply by signing this form. We only perform services as deemed medically necessary on triage. In addition, our DVM can offer a “triage package” to help determine if your pet is stable and to help you decide how to proceed. The “triage package” will screen for the most common/detrimental states that your pet may be experiencing and help to identify or rule out emergent issues based on status and presenting complaint. This is $300 and you may select this service at any time during your wait if you become concerned.

What if I have financial constraints, but I am still concerned?

Communication is key in these cases. Our veterinarians and staff are trained to perform best medicine, but we also want what is best for your family in these unexpected situations. We have multiple financing options available. If you have insurance, please let us know! If you would like to explore financial options, we currently offer Scratch Pay and Care Credit. There are also local resources available to help and in the worst case scenarios, our local humane society is often willing to help. Please be honest with our staff about your ability to pay. You and/or your pet will not be discriminated against. An upfront budget will help us to help you in the most affordable way possible. In addition, clear and concise information about our budgetary constraints will help to direct us to the best possible pathway to care that we can provide together. Remember we are all in this to help you and your pet get through this traumatic event.